Delivery, installation & returns

How we get your hardware to you, how it gets installed, and what happens if something isn't right. These sit alongside our Service Terms, which prevail if there is any difference.

Delivery

• We deliver anywhere in Australia.
• No payment is taken on the website. When you place an order, we confirm stock, your final price and the freight cost before invoicing.
• In-stock orders are dispatched the same or next business day after we confirm your order.
• Delivery usually takes 1–3 business days. Regional and remote areas can take longer.
• We email you a tracking number when your order ships.
• Ownership of the hardware passes to you when it is paid for in full, and responsibility for it passes to you on delivery.

Installation

• Plug-and-play devices, such as the OBD tracker, WIX Mini Dashcam, magnetic tracker and solar tracker, can be installed yourself. We send setup instructions and our support team can help by phone.
• Hardwired devices, such as the Kingfisher Nano, VL111, WIX371 and MDVR kits, should be fitted by an auto electrician. We can quote installation through a WIXTrac-approved installer.
• To claim under our warranty, the device must be installed correctly. If you install it yourself or use your own installer, we may ask for photos of the installation (see section 12.9 of the Service Terms).

Change of mind

We don't offer refunds or exchanges if you simply change your mind. If you're not sure which device suits your vehicles, use our product finder or call us on 1300 949 872 before you order. This does not affect your rights under the Australian Consumer Law.

Faulty devices

• Faulty on arrival: if a device fails on first installation and you tell us within 14 days of the invoice date, we pay the return freight and send a replacement when we receive the device.
• Within 12 months: devices bought directly from WIXTrac are covered by our 12-month warranty against defects in materials and workmanship (or the manufacturer's warranty period, if shorter).
• How to claim: contact us at contact@wixtrac.com or 1300 949 872 with your invoice number, the device IMEI or serial number and a description of the fault. We'll take you through some quick checks and, if needed, give you a Return Material Authorisation (RMA) number and the return address.
• Please don't send a device back without an RMA number, and return it within 30 days of the RMA being issued.
• If a returned device is tested and works to specification, a $50 testing and handling fee plus freight may apply.
• The full warranty terms, including what isn't covered, are in section 12 of our Service Terms.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Monthly plans

• Plans are month to month with no lock-in. You can cancel at any time, effective from the end of your current billing period.
• Plan fees already paid are not refundable, except where the Australian Consumer Law requires it (for example, a major failure with the service).

Questions

Call 1300 949 872 (24/7) or email contact@wixtrac.com.
Quality Goods Trading Pty Limited (ABN 98 601 775 179), trading as WIXTrac · PO Box 87, Mt Colah NSW 2079.